House Rules
Vista is a private members’ club and wellness residence in Hyde Park, Johannesburg.
It has been created as a place in which members can move, restore, gather and spend time with greater intention. These House Rules exist to protect the privacy, safety and experience of every person who enters Vista.
By applying for, accepting or continuing a Vista membership, members agree to follow these rules and to ensure that their guests do the same.
Our Membership Values
Kindness & Respect
Vista welcomes people of different backgrounds, identities, cultures and perspectives. Every member, guest, practitioner and member of the Vista team must be treated with dignity and respect. Discrimination, harassment, intimidation or abusive behaviour will not be tolerated. Members should remain mindful of the effect their words, conduct and personal views may have on others sharing the House.
Considered interaction
Vista is built around ease rather than performance. Members and guests are encouraged to connect naturally, while respecting the privacy, boundaries and personal space of others. No person should feel pressured to engage socially, professionally or personally while at Vista. Unwanted attention, persistent approaches, inappropriate familiarity or behaviour that causes discomfort may result in intervention by the Vista team.
Privacy and discretion
Privacy is fundamental to Vista. Members come to Vista to spend time away from public attention, professional demands and the pressure to be visible. Members and guests must respect the identities, conversations and activities of others. What happens within Vista should be treated with discretion.
Responsible behaviour
Vista is a place to feel at ease, but never at the expense of another person’s safety or comfort. Disruptive, threatening, abusive, intoxicated, inappropriate or unlawful behaviour is not permitted. Members remain responsible for their own conduct and for the conduct of every guest they introduce to Vista.
Speak with us
Vista can only protect the experience of its members when concerns are shared. Should a member or guest experience conduct that feels unsafe, disrespectful or inconsistent with these values, they should speak to the manager on duty or contact the Membership Team as soon as possible. Concerns will be handled with appropriate care, discretion and fairness. 1. The House
1.1 Vista Club
“Vista”, “Vista Club” and “the House” refer to the private members’ club operated from its premises in Hyde Park, Johannesburg, together with any Vista-managed events, retreats or off-site experiences. The legal entity with which a member contracts will be identified in the member’s membership agreement or confirmation documentation.
1.2 House Rules
These House Rules form part of the terms governing membership and use of Vista. Vista may introduce additional policies for specific facilities, treatments, events, membership categories or experiences. These will be communicated where applicable and must be followed together with these House Rules.
1.3 Changes to the House
Vista may adjust its operating hours, facilities, programme, practitioner schedule, access arrangements or use of particular spaces where reasonably necessary. Vista may also temporarily close all or part of the House for maintenance, private events, operational requirements, health and safety matters or circumstances outside its reasonable control. Where possible, reasonable notice will be provided.
1.4 Vista intellectual property
The Vista name, crest, logo, visual identity, photography, interiors, written materials and other identifying elements belong to Vista or its licensors. Members and guests may not use Vista’s name, imagery, trademarks or identifying features for commercial, promotional, media or endorsement purposes without prior written approval. Membership does not imply a commercial association, sponsorship, partnership or endorsement by Vista.
2. Membership
2.1 Membership applications
Membership is personal, selective and subject to approval. Submitting an application does not guarantee acceptance. Vista may consider factors including alignment with the character of the House, the balance of the membership, available capacity and any other considerations relevant to protecting the member experience. Vista may request additional information, an introduction, a meeting or a visit before deciding an application. The outcome of a membership application will be communicated directly to the applicant. Vista is not required to provide reasons for declining an application.
2.2 Commencement of membership
Membership begins on the date confirmed in the member’s written acceptance or membership agreement, subject to receipt of any required payment, signed documentation and onboarding information.
2.3 Membership term
Membership is offered for the term stated in the member’s membership agreement. Any minimum commitment, renewal period, notice requirement or early cancellation condition will be set out in that agreement.
2.4 Renewal
Membership renewal is subject to review and is not guaranteed. Vista may consider the member’s conduct, payment history, use of the House, compliance with these rules and the overall capacity and character of the membership when making a renewal decision. Vista may decline to renew a membership in accordance with the member’s agreement and applicable law.
2.5 Membership categories
Vista may offer different membership categories, including Founding, Regular, Joint and Under 30 memberships. The benefits, rates, access conditions and eligibility requirements applicable to each category will be described separately. Membership benefits are personal to the member and may not be transferred, sold or shared.
2.6 Joint membership
Where a Joint Membership is offered, each named member remains individually responsible for complying with these House Rules. Unless expressly stated otherwise, a Joint Membership does not permit either member to transfer access to another person.
2.7 Under 30 membership
Members admitted under an Under 30 membership must meet the age and eligibility requirements specified by Vista. Vista may require proof of date of birth or other information reasonably necessary to confirm eligibility. Any preferential rate or benefit linked to age may end when the member reaches the applicable age threshold.
2.8 Proposing members
Vista members may be invited to propose or refer prospective applicants. A proposal does not guarantee acceptance and should not be represented as an invitation, approval or confirmed membership. The final membership decision remains with Vista.
2.9 Member information
Members must provide accurate and current personal information, including contact, payment and emergency details where requested. Vista may require a current photograph for identification, access control and member safety. Members must promptly notify Vista of material changes to their information. Personal information will be managed in accordance with Vista’s Privacy Policy and the Protection of Personal Information Act, 2013.
2.10 Membership fees
Membership fees, joining fees and any other applicable charges are payable in accordance with the member’s membership agreement. Vista may review its fees from time to time. Any changes will be communicated in advance and applied in accordance with the membership agreement and applicable law. Failure to pay amounts when due may result in access being paused, membership benefits being withheld or membership being terminated.
2.11 Resignation and cancellation
A member wishing to resign must give written notice in the manner and within the period specified in their membership agreement. Any amount remaining payable, entitlement to a refund or continued access during the notice period will be determined by the membership agreement and applicable consumer law.
2.12 Membership access
Members must use the access method issued or approved by Vista, which may include a digital profile, mobile credential, membership card, QR code or other identification. Membership access is personal and may not be lent, copied, shared or used by another person. Members must immediately report a lost device, compromised credential or suspected unauthorised access.
2.13 Membership rights
Membership gives the member a personal right to use the House and its facilities in accordance with their membership category, these House Rules and any relevant booking or access policies. Membership does not give a member any ownership, proprietary, voting or financial interest in Vista, its premises or its assets.
3. Entering and Using Vista
3.1 Entry
Members and guests must check in on arrival and may be asked to confirm their identity. Vista reserves the right to refuse or delay entry where:
• membership is inactive or suspended
• identification cannot be confirmed
• capacity has been reached
• payment remains outstanding
• a booking or access requirement has not been met
• the person’s conduct or condition presents a concern
• or entry would otherwise compromise the safety, privacy or experience of the House.
3.2 Guests
Members may bring guests only in accordance with Vista’s guest policy, booking rules and capacity limits. Guest numbers, access times and permitted areas may vary depending on the member’s category, the time of day or the nature of the House programme. Guests may not enter Vista without their hosting member unless Vista has approved an alternative arrangement in advance. The hosting member must remain present while their guest is at Vista and may not leave a guest unaccompanied unless authorised by the Vista team. Members are responsible for:
• ensuring their guests understand and follow these House Rules
• the behaviour of their guests
• any charges incurred by their guests
• and any loss or damage caused by their guests.
A guest’s breach of these rules may affect the hosting member’s membership.
3.3 Children
Vista is principally designed for adults. Children may only enter at times, events or in areas specifically approved by Vista. Any age restrictions or child-access arrangements will be communicated separately. Children must remain under the direct supervision of their parent or responsible adult at all times and may not use equipment or facilities unless expressly permitted. Children may count towards a member’s guest allowance.
3.4 Animals
Animals are not permitted at Vista, except for recognised assistance or service animals and any animals expressly approved by Vista. Advance notice may be requested so the team can make appropriate arrangements.
3.5 Personal belongings
Members and guests remain responsible for their personal belongings. Lockers or storage areas are provided for convenience and do not transfer responsibility for the items placed within them to Vista. Valuable or irreplaceable items should not be brought into or left unattended at the House. Any lost property found at Vista may be retained for a reasonable period and thereafter donated, disposed of or otherwise dealt with at Vista’s discretion.
3.6 Bills and charges
Members are responsible for settling all charges incurred by themselves and their guests. Unless another payment arrangement has been approved, accounts must be settled before leaving the House. Vista may charge an authorised payment method for outstanding food, beverage, treatment, retail, booking, cancellation or guest charges in accordance with the applicable terms. Unpaid amounts may result in membership access being paused.
4. The House Environment
4.1 The character of the House
Vista is designed as a private, calm and considered environment. Members and guests should dress, speak and behave in a manner that respects the setting and the comfort of others. Vista does not prescribe unnecessary formality. It does expect care. The Vista team may address clothing, noise, hygiene or conduct that is inappropriate for a particular space, activity or treatment.
4.2 Privacy of members and guests
Members and guests must not disclose, publish or circulate information about another member or guest without that person’s clear consent. The fact that a person is publicly known does not reduce their right to privacy at Vista. This includes:
• their presence at Vista
• their identity or membership status
• private conversations
• photographs or recordings
• personal, professional or health information
• attendance at private events
• and information about their guests or companions.
4.3 Approaching other members
Members should be mindful when approaching others for introductions, business opportunities, collaborations, photographs, professional advice or personal conversation. Repeated, intrusive or unwanted interaction is not permitted. Vista is not a networking venue unless a particular event has been expressly designed for that purpose.
4.4 Phones and laptops
Mobile phones and laptops may only be used in a manner that preserves the atmosphere of the House. Devices must remain on silent. Calls, video meetings and voice notes should only be made in designated areas and must not disturb other members. Vista may designate:
• phone-free spaces
• quiet working areas
• spaces where laptops are permitted
• spaces where calls may be taken
• and times during which devices should not be used.
4.5 Photography and recording
Vista is a private space.
Photography, filming, live-streaming, audio recording and professional content production are not permitted unless expressly authorised by Vista. Incidental personal photography may only be permitted in designated spaces and must never include another member, guest or member of staff without their consent. Vista may ask a member or guest to stop recording, delete material captured in breach of these rules or leave the House. Unauthorised recording may result in suspension or termination of membership. Members must not photograph:
• changing rooms
• bathrooms
• treatment rooms
• movement sessions
• private events
• access-control systems
• security arrangements
• or confidential or operational areas.
4.6 Headphones and audible content
Music, videos, calls and other audio must be played through headphones and at a volume that cannot be heard by others.Portable speakers are not permitted unless supplied or authorised by Vista.
4.7 Food and drink
External food and beverages may not be brought into or consumed at Vista without prior approval.Reasonable exceptions may be made for medical needs, infant care or other circumstances agreed with the Vista team.Food and drink may only be consumed in permitted areas.
4.8 Smoking and vaping
Smoking and vaping are not permitted inside Vista.They may only take place in specifically designated outdoor areas, where provided.Vista may restrict or remove smoking access at any time to protect the comfort, health and safety of members and guests.
4.9 Commercial activity
Members may not use Vista as a location for unauthorised commercial activity.Reasonable private work and conversation are permitted in designated areas, provided they do not disturb others or compromise the character of the House.This includes:
• selling goods or services
• soliciting clients
• conducting unauthorised interviews or castings
• distributing promotional material
• hosting paid meetings;producing branded content
• conducting media activity
• orusing Vista’s premises or membership as an implied endorsement.
4.10 Events and private use
Parts of Vista may occasionally be reserved for member gatherings, private events or operational use.Information about private events, attendees or proceedings must not be shared publicly without approval.
4.11 Entering and leaving
Members and guests must respect Vista’s neighbours and the surrounding Hyde Park community.Noise should be kept to a minimum when entering or leaving the premises, particularly early in the morning or later in the evening.Members should drive, park and arrange collections considerately and follow the instructions of Vista’s security and parking teams.
5. Movement, Treatments and Wellness Facilities
5.1 Health information
Members may be required to complete a health commitment statement, medical questionnaire, waiver or practitioner consultation before participating in certain movement, recovery or treatment activities. Members must provide accurate information and inform Vista or the relevant practitioner of any condition, injury, pregnancy, medication or other circumstance that could affect safe participation. Vista and its practitioners rely on members to disclose relevant information.
5.2 Personal responsibility
Members must only participate in an activity where they reasonably believe they are fit and able to do so safely. Members should follow all practitioner instructions, facility signage and safety guidance. A member should stop an activity and inform the practitioner immediately if they experience pain, dizziness, unusual discomfort or any other concerning symptom.
5.3 Equipment
Members must not use equipment unless they understand how to use it safely. Introductory guidance may be required before using specific equipment or facilities. Equipment must be treated with care and returned to its proper place after use. Members may be held responsible for loss or damage caused through reckless, negligent or improper use.
5.4 Alcohol, medication and impairment
Members and guests must not participate in movement sessions, heat experiences, treatments or other physical activities while impaired by alcohol, illegal substances or medication that makes participation unsafe. Vista or a practitioner may refuse participation where there is a reasonable safety concern.
5.5 Bookings, cancellations and attendance
Movement sessions, treatments, events and facilities may be subject to booking, capacity, cancellation and late-arrival policies. Members must respect the start time of sessions and treatments. Late entry may be refused where it would disturb others or compromise safety. Cancellation fees or loss of booking privileges may apply where notice is not given within the required period. Repeated non-attendance may result in restricted booking access.
5.6 Treatment relationships
Treatments are provided within the professional scope of the relevant practitioner. Members must behave respectfully towards practitioners and staff. Sexualised, threatening, discriminatory or otherwise inappropriate behaviour will result in the treatment ending immediately and may lead to suspension or termination of membership.
5.7 Hammam, heat and recovery spaces
Members must follow all specific health, hygiene and time-limit requirements applying to the hammam, heat, water or recovery facilities. These spaces may not be suitable for every person or medical condition. Members are responsible for seeking appropriate medical guidance where necessary.
6. Conduct
6.1 Alcohol
Where alcohol is served, members and guests are expected to consume it responsibly. Vista may refuse service, arrange safe transport, ask a person to leave or take further action where intoxication affects safety, conduct or the experience of others.
6.2 Illegal drugs and substances
The possession, use, supply, sale or distribution of illegal drugs or unlawful substances is prohibited at Vista and in the immediate vicinity of the premises. A member or guest suspected of such conduct may be removed from the House and the matter may be reported to the relevant authorities. Membership may be suspended or terminated.
6.3 Weapons and dangerous items
Firearms, weapons, explosives and dangerous or offensive items are not permitted at Vista, subject to any rights or obligations that cannot lawfully be excluded. This restriction applies even where a person may otherwise be licensed to possess the item. Law-enforcement officers or authorised security personnel attending in an official capacity may be dealt with in accordance with applicable law and Vista’s security procedures.
6.4 Harassment and abuse
Vista does not tolerate violence, threats, intimidation, bullying, discriminatory language, sexual harassment, unwanted physical contact, persistent unwanted attention, abusive conduct or retaliation against a person who raises a concern. Vista may take immediate action where necessary to protect any person.
6.5 Damage and theft
Members and guests must not remove, damage, misuse or interfere with property belonging to Vista, its staff, practitioners, members or guests. A member may be charged for loss or damage caused by themselves or their guests. Suspected theft or deliberate damage may be reported to the police and may result in immediate termination.
6.6 Reputation and off-site conduct
Vista may consider serious conduct occurring outside the House where that conduct creates a material safety risk, directly affects Vista’s members or staff, or is likely to cause substantial harm to the integrity or operation of the House. Vista will not ordinarily intervene in members’ private lives or personal disagreements that have no meaningful connection to the House.
7. Membership Review and Discipline
7.1 Review of conduct
Where a member or guest may have breached these House Rules, Vista may review the matter. Vista will seek to handle reviews discreetly and fairly. The review may include:
• speaking with the people involved
• considering witness accounts
• reviewing access records or CCTV where lawful
• considering written correspondence or other relevant information
• and temporarily limiting or pausing access while the matter is assessed.
7.2 Possible outcomes
Depending on the nature and seriousness of the matter, Vista may provide guidance, issue a caution, restrict privileges, require repayment, suspend membership, terminate membership, refuse future entry as a guest or report unlawful conduct. Immediate removal or suspension may occur where there is a safety, privacy or serious conduct concern.
7.3 Responsibility for guests
A member’s membership may be reviewed because of the conduct of their guest. Members should therefore only introduce guests who understand and respect the character of Vista.
7.4 Fees during suspension or following termination
The payment consequences of suspension or termination will be determined by the member’s agreement, the circumstances of the matter and applicable law. Termination for misconduct does not automatically create a right to a refund.
7.5 Final decision
Membership decisions will be made by Vista’s authorised management or Membership Committee. Where appropriate, a member may be given an opportunity to provide information before a final decision is reached. Vista’s internal membership decision will be final, subject to any rights the member may have under applicable law.
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